Saturday, August 22, 2009

PPL sees customer service slip in yearly survey

More callers to PPL Electric Utilities got stuck on hold for prolonged periods or got busy signals in 2008 than in 2007, according to an annual report released today by the Pennsylvania Public Utility Commission. The Allentown energy company saw its customer service ratings slip in several areas in the 2008 Customer Service Performance Report, which measured the performance of the state's major electric and natural gas companies, including PPL, which has about 1.2 million residential customers in the state.
The Morning Call

No comments: